Continuing Education

PC Service and Support

Invaluable IT and computer training

Would you like to know how to help people and organizations with their personal computer (PC) challenges? In this program, you will learn how to:

  • Become an effective solutions provider with skills to perform computer setup, diagnostic, maintenance, and repair functions as well as the installation of peripheral devices
  • Build your knowledge of system management tools to monitor and manage operating system functions
  • Develop your troubleshooting toolkit to identify and isolate problems to facilitate repair of computer hardware and operating systems

A PC Service and Support Certificate will be awarded upon completion of our accelerated 5-week (70 hour) program CCTM301 Cisco IT Essentials – PC Support Technician.

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Courses

Core Course

Add to Cart - $2,295
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The Cisco Networking Academy - IT Essentials curriculum covers the fundamentals and advanced concepts of computers hardware and software, troubleshooting skills, networking, security, and IT professional professionalism. Students who complete this course will be able to describe the internal components of a computer, assemble a computer system, install operating systems, and troubleshoot them using software tools and diagnostics. The online course materials assist you in developing the skills necessary to work as a technician in the field of IT and prepare you for the CompTIA A+ certification exams, 220-1101 and 220-1102. NAIT certification and Cisco IT Essentials certificate will be awarded upon completion of this course. In addition, this course provides a learning pathway to the Cisco CCNA, IoT and Linux curricula. For more information on obtaining CompTIA A+ certification, visit www.comptia.org. Please note that this course involves blended delivery, requiring at least 10 hours of self-paced online work plus scheduled instructor-led classes.
Class Section Start/End Schedule
10443 OE01 Sep. 06 - Oct. 09, 2025 Online
Hours Delivery   Fees
70 hours Remote Live Delivery $2,295

Meeting Times:
  • Sep. 6 to 13 - Saturday: 9:00 AM - 5:00 PM
  • Sep. 9 to 18 - Tuesday, Thursday: 6:00 PM - 9:30 PM
  • Sep. 20 to Oct. 4 - Saturday: 9:00 AM - 5:00 PM
  • Sep. 23 to Oct. 9 - Tuesday, Thursday: 6:00 PM - 9:30 PM

All times shown are in MT

The Cisco Networking Academy - IT Essentials curriculum covers the fundamentals and advanced concepts of computers hardware and software, troubleshooting skills, networking, security, and IT professional professionalism. Students who complete this course will be able to describe the internal components of a computer, assemble a computer system, install operating systems, and troubleshoot them using software tools and diagnostics. The online course materials assist you in developing the skills necessary to work as a technician in the field of IT and prepare you for the CompTIA A+ certification exams, 220-1101 and 220-1102. NAIT certification and Cisco IT Essentials certificate will be awarded upon completion of this course. In addition, this course provides a learning pathway to the Cisco CCNA, IoT and Linux curricula. For more information on obtaining CompTIA A+ certification, visit www.comptia.org. Please note that this course involves blended delivery, requiring at least 10 hours of self-paced online work plus scheduled instructor-led classes.

Related Courses

This course is not currently scheduled. Please submit this form to indicate your interest in this course.

This course is not currently scheduled. Please submit this form to indicate your interest in this course.

Add to Cart - $450
View Course Information
Build a strong foundation in the field of computer networking by exploring core network concepts. A Local Area Network (LAN) is a computer network that interconnects computers within an office and typically connects to other networks. Implement an IPv4 addressing scheme within a LAN and discover the Open Systems Interconnection (OSI) reference model for troubleshooting network communication issues. Participants will implement the Transmission Control Protocol/Internet Protocol suite (TCP/IP) within a LAN. Knowledge of TCP/IP protocols is essential for communication between differing applications, processes, and operating systems. With the skills gained in this course, you will be able to describe and implement a LAN. Prior to enrollment it is recommended that you have taken CCTO101 Windows Desktop Operating System, equivalent courses, or have practical experience.
Class Section Start/End Schedule
40023 A01 Jul. 02 - Jul. 03, 2025 Wed, Thu
Hours Delivery   Fees
14 hours Hyflex $450

Meeting Times:
  • Jul. 2 & 3 - Wednesday, Thursday: 8:00 AM - 3:50 PM

All times shown are in MT

Build a strong foundation in the field of computer networking by exploring core network concepts. A Local Area Network (LAN) is a computer network that interconnects computers within an office and typically connects to other networks. Implement an IPv4 addressing scheme within a LAN and discover the Open Systems Interconnection (OSI) reference model for troubleshooting network communication issues. Participants will implement the Transmission Control Protocol/Internet Protocol suite (TCP/IP) within a LAN. Knowledge of TCP/IP protocols is essential for communication between differing applications, processes, and operating systems. With the skills gained in this course, you will be able to describe and implement a LAN. Prior to enrollment it is recommended that you have taken CCTO101 Windows Desktop Operating System, equivalent courses, or have practical experience.

Quick Facts

Credential: Certificate Completion

A non-credit program that has no formal summative assessment component and is subject to a regular quality curriculum review process.

Campus: Main

Any in-person components of your courses will be delivered at NAIT's Main Campus in Edmonton. View map

Delivery Modes:

  • Varies by Class - Delivery mode varies by class. See Courses and Advanced Credit to view course scheduling details.

Delivery Times:

  • Varies by Class - Delivery times varies by class. See Courses and Advanced Credit to view course scheduling details.

After completion

Frequently Asked Questions

Registration

Funding Options

Courses, certificates and transfer credits

Technology Requirements

Delivery Methods

  • Face to Face: Where: In-person meetings. When: Course is scheduled at a specific time for students to attend. Face-to-face instruction at all class meetings. Location may be on campus or at a worksite.
  • Blended: Where: Mixture of in-person & online components. When: Course is scheduled at a specific time for students to attend. Combination of face-to-face and online components at specific times. Some online components may be accessed online anytime.
  • Hyflex: Where: Choice to attend in-person or online meetings. When: Course is scheduled at a specific time for students to attend. For each class, students choose to attend in-person with the instructor or online at a specific time.
  • Remote Live Delivery: Where: Online with instructor. When: Course is scheduled at a specific time for students to attend. Instruction is delivered at set times online. Students do not come to campus.
  • Remote On-Demand Delivery: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online. While there are no set class meetings, there may be set due dates and deadlines for some activities. Students may interact with peers through virtual tools.
  • Remote Independent: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online, with no instructor support. While students choose when to do coursework, there may be set due dates and deadlines. 
  • Work Placement: Where: In-person meetings. When: Work is scheduled at a specific time for students to attend. Onsite work integrated learning. Location at a worksite.
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