Continuing Education

Conflict Resolution, Mediation, and Negotiation

 

Conflict resolution doesn't happen by coming up with solutions. Resolution takes place by breaking down an issue and understanding the human elements involved. Your ability to understand other people's motives and communicate with the parties involved will determine your success in the face of conflict.

In the Conflict Resolution & Negotiation Program, you will use techniques for engaging in a methodical response to conflict. Discover and develop your own personal communication style and ability to manage your reaction to criticism. Classes are a combination of traditional study, class discussion, group work and practical application to provide both theoretical and hands-on experience.

Recognize what it takes to be both sensitive and balanced in an intense conflict or negotiation situation. Apply the tools you learn in both work and personal life, and you'll find that, by engaging in interactive conflict resolution methods, you will be a part of effective solution development.

 

Conflict Resolution Certificates

We offer three pathways with unique certificates to complete your conflict resolution training. Each certificate comprises foundational courses on conflict resolution and some advanced topics unique to their specialization. The courses mix theory with hands-on practice to ensure you can wield your conflict resolution, mediation, and negotiation skills confidently.

Conflict Resolution Pathways

Conflict Resolution

Conflict Resolution gives you the foundations with a basic understanding of managing difficult conversations, emotions in conflict, and interactive practices for key communication skills.

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Conflict Resolution & Mediation

Conflict Resolution and Mediation combines the foundations of conflict resolution with basic and advanced mediation practices and communication skills. 

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Conflict Resolution & Negotiation

Conflict Resolution and Negotiation combines the foundations of conflict resolution with basic and advanced negotiation practices and communication skills.

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Courses

Quick Facts

Credential: Certificate Achievement

An approved non-credit program that has a formal summative assessment component, has mappped program or course outcomes, and is subject to a regular quality curriculum review process.

Campus: Main

Any in-person components of your courses will be delivered at NAIT's Main Campus in Edmonton. View map

Delivery Modes:

  • Varies by Class - Delivery mode varies by class. See Courses and Advanced Credit to view course scheduling details.

Delivery Times:

  • Varies by Class - Delivery times varies by class. See Courses and Advanced Credit to view course scheduling details.

What to Expect

Program Model / Completion Requirements

You must successfully complete all course work hours in your selected pathway to earn the respective certificate.

Conflict Resolution

  • SCRS100 - Foundations I - Conflict Resolution (14 hours)
  • SCRS110 - Foundations II - Dealing with Difficult Conversations (14 hours)
  • SCRS250 - Essential Communication for Healthy Workplaces (14 hours)
  • SCRS260 - Anger's Role in Conflict (7 hours)

Total course hours: 49

Conflict Resolution and Mediation

  • SCRS100 - Foundations I - Conflict Resolution (14 hours)
  • SCRS110 - Foundations II - Dealing with Difficult Conversations (14 hours)
  • SCRS210 - Mediation (14 hours)
  • SCRS250 - Essential Communication for Healthy Workplaces (14 hours)
  • SCRS310 - Advanced Mediation (8 hours)

Total course hours: 64

Conflict Resolution and Negotiation

  • SCRS100 - Foundations I - Conflict Resolution (14 hours)
  • SCRS110 - Foundations II - Dealing with Difficult Conversations (14 hours)
  • SCRS200 - Negotiation (14 hours)
  • SCRS250 - Essential Communication for Healthy Workplaces (14 hours)
  • SCRS300 - Advanced Negotiation (8 hours)

Total course hours: 64

Certification

Upon successful completion, you will receive a NAIT Certificate of Achievement in your selected conflict resolution stream:

  • Conflict Resolution
  • Conflict Resolution and Mediation
  • Conflict Resolution and Negotiation

Be sure to submit your Request for Certification when you have completed your program.

Career Opportunities

The techniques and tools learned in this program will support your personal and business development. You’ll learn a better way to handle conflict situations at work and in your personal life.

Instructors

Chris Fukushima

Chris Fukushima

Chris Fukushima has worked at NAIT since 2015 as the Ombudsperson and the Employee Resolution Consultant working to address a conflicts in the NAIT community.

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Jaemi Bertrand

Jaemi Bertrand

Jaemi Bertrand is a Chartered Mediator. She holds certificates in Conflict Leadership, Attuned Communication in Dispute Resolution, Integrative Negotiation, and Facilitative Mediation.

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Steven Young, B.Ed., MBA PMP

Steven Young is an educator, consultant, executive, and coach who is passionate about leadership & building high performance teams.

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Frequently Asked Questions

Registration

Funding Options

Courses, certificates and transfer credits

Technology Requirements

Delivery Methods

  • Face to Face: Where: In-person meetings. When: Course is scheduled at a specific time for students to attend. Face-to-face instruction at all class meetings. Location may be on campus or at a worksite.
  • Blended: Where: Mixture of in-person & online components. When: Course is scheduled at a specific time for students to attend. Combination of face-to-face and online components at specific times. Some online components may be accessed online anytime.
  • Hyflex: Where: Choice to attend in-person or online meetings. When: Course is scheduled at a specific time for students to attend. For each class, students choose to attend in-person with the instructor or online at a specific time.
  • Remote Live Delivery: Where: Online with instructor. When: Course is scheduled at a specific time for students to attend. Instruction is delivered at set times online. Students do not come to campus.
  • Remote On-Demand Delivery: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online. While there are no set class meetings, there may be set due dates and deadlines for some activities. Students may interact with peers through virtual tools.
  • Remote Independent: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online, with no instructor support. While students choose when to do coursework, there may be set due dates and deadlines. 
  • Work Placement: Where: In-person meetings. When: Work is scheduled at a specific time for students to attend. Onsite work integrated learning. Location at a worksite.
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