Continuing Education

Conflict Resolution

Conflict resolution is a formal or informal process where two (or more) parties come together to identify an issue and create a plan of action for an effective solution. Resolution takes place by breaking down the issue, understanding the human elements involved in it, and communicating effectively.

In the Conflict Resolution Program, you will:

  • learn the 5 conflict styles
  • use techniques for engaging in methodical responses to conflict
  • discover and develop your own personal communication style
  • refine your ability to manage your reactions to criticism

Classes are a combination of traditional study, class discussion, group work and practical application to provide both theoretical and hands-on experience.

Courses

Quick Facts

Credential: Certificate Achievement

An approved non-credit program that has a formal summative assessment component, has mappped program or course outcomes, and is subject to a regular quality curriculum review process.

Campus: Main

Any in-person components of your courses will be delivered at NAIT's Main Campus in Edmonton. View map

Delivery Modes:

  • Varies by Class - Delivery mode varies by class. See Courses and Advanced Credit to view course scheduling details.

Delivery Times:

  • Varies by Class - Delivery times varies by class. See Courses and Advanced Credit to view course scheduling details.

What to Expect

Program Model / Completion Requirements

You must successfully complete all course work hours in the Conflict Resolution pathway to earn your certificate.

Conflict Resolution Courses

  • SCRS100 - Foundations I - Conflict Resolution (14 hours)
  • SCRS110 - Foundations II - Dealing with Difficult Conversations (14 hours)
  • SCRS250 - Essential Communication for Healthy Workplaces (14 hours)
  • SCRS260 - Anger's Role in Conflict (7 hours)

Total course hours: 49

Certification

Upon successful completion, you will receive a NAIT Conflict Resolution Certificate of Achievement. Be sure to submit your Request for Certification when you have completed your program.

Career Opportunities

The techniques and tools learned in this program will support your personal and business development. You’ll learn a better way to handle conflict situations at work and in your personal life.

Learn from the best

Frequently Asked Questions

Registration

Funding Options

Courses, certificates and transfer credits

Technology Requirements

Delivery Methods

  • Face to Face: Where: In-person meetings. When: Course is scheduled at a specific time for students to attend. Face-to-face instruction at all class meetings. Location may be on campus or at a worksite.
  • Blended: Where: Mixture of in-person & online components. When: Course is scheduled at a specific time for students to attend. Combination of face-to-face and online components at specific times. Some online components may be accessed online anytime.
  • Hyflex: Where: Choice to attend in-person or online meetings. When: Course is scheduled at a specific time for students to attend. For each class, students choose to attend in-person with the instructor or online at a specific time.
  • Remote Live Delivery: Where: Online with instructor. When: Course is scheduled at a specific time for students to attend. Instruction is delivered at set times online. Students do not come to campus.
  • Remote On-Demand Delivery: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online. While there are no set class meetings, there may be set due dates and deadlines for some activities. Students may interact with peers through virtual tools.
  • Remote Independent: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online, with no instructor support. While students choose when to do coursework, there may be set due dates and deadlines. 
  • Work Placement: Where: In-person meetings. When: Work is scheduled at a specific time for students to attend. Onsite work integrated learning. Location at a worksite.
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