Continuing Education

Quality Management

Quality is a frequently misinterpreted concept where some people believe quality management is avoiding doing activities which dissatisfy customers or is a specific practice used for manufacturing. Quality management is a vital part of operations in many business sectors, industrial operations and government. Given the nature of today's global economy and international competition, product and service quality are critical to the success of any business or organization.

This program is designed for people who are currently working or wish to work in quality assurance (QA) / quality control (QC) / quality management department. You are introduced to the essential elements of quality management systems including steps in creating a quality policy manual and developing related objectives and procedures. You will also learn how to conduct internal quality auditing. You will get a practical overview of the general principles that create a framework for a quality management system.

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Delivery Methods

  • Face to Face: Where: In-person meetings. When: Course is scheduled at a specific time for students to attend. Face-to-face instruction at all class meetings. Location may be on campus or at a worksite.
  • Blended: Where: Mixture of in-person & online components. When: Course is scheduled at a specific time for students to attend. Combination of face-to-face and online components at specific times. Some online components may be accessed online anytime.
  • Hyflex: Where: Choice to attend in-person or online meetings. When: Course is scheduled at a specific time for students to attend. For each class, students choose to attend in-person with the instructor or online at a specific time.
  • Remote Live Delivery: Where: Online with instructor. When: Course is scheduled at a specific time for students to attend. Instruction is delivered at set times online. Students do not come to campus.
  • Remote On-Demand Delivery: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online. While there are no set class meetings, there may be set due dates and deadlines for some activities. Students may interact with peers through virtual tools.
  • Remote Independent: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online, with no instructor support. While students choose when to do coursework, there may be set due dates and deadlines. 
  • Work Placement: Where: In-person meetings. When: Work is scheduled at a specific time for students to attend. Onsite work integrated learning. Location at a worksite.
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