Continuing Education

PC Service and Support

Invaluable IT and computer training

Would you like to know how to help people and organizations with their personal computer (PC) challenges? In this program, you will learn how to:

  • Become an effective solutions provider with skills to perform computer setup, diagnostic, maintenance, and repair functions as well as the installation of peripheral devices
  • Build your knowledge of system management tools to monitor and manage operating system functions
  • Develop your troubleshooting toolkit to identify and isolate problems to facilitate repair of computer hardware and operating systems

A PC Service and Support Certificate will be awarded upon completion of our accelerated 5-week (70 hour) program CCTM301 Cisco IT Essentials – PC Support Technician.

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Courses

Quick Facts

Credential: Certificate Completion

A non-credit program that has no formal summative assessment component and is subject to a regular quality curriculum review process.

Campus: Main

Any in-person components of your courses will be delivered at NAIT's Main Campus in Edmonton. View map

Delivery Modes:

  • Varies by Class - Delivery mode varies by class. See Courses and Advanced Credit to view course scheduling details.

Delivery Times:

  • Varies by Class - Delivery times varies by class. See Courses and Advanced Credit to view course scheduling details.

After completion

Frequently Asked Questions

Registration

Funding Options

Courses, certificates and transfer credits

Technology Requirements

Delivery Methods

  • Face to Face: Where: In-person meetings. When: Course is scheduled at a specific time for students to attend. Face-to-face instruction at all class meetings. Location may be on campus or at a worksite.
  • Blended: Where: Mixture of in-person & online components. When: Course is scheduled at a specific time for students to attend. Combination of face-to-face and online components at specific times. Some online components may be accessed online anytime.
  • Hyflex: Where: Choice to attend in-person or online meetings. When: Course is scheduled at a specific time for students to attend. For each class, students choose to attend in-person with the instructor or online at a specific time.
  • Remote Live Delivery: Where: Online with instructor. When: Course is scheduled at a specific time for students to attend. Instruction is delivered at set times online. Students do not come to campus.
  • Remote On-Demand Delivery: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online. While there are no set class meetings, there may be set due dates and deadlines for some activities. Students may interact with peers through virtual tools.
  • Remote Independent: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online, with no instructor support. While students choose when to do coursework, there may be set due dates and deadlines. 
  • Work Placement: Where: In-person meetings. When: Work is scheduled at a specific time for students to attend. Onsite work integrated learning. Location at a worksite.
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