Continuing Education

Quality Management

Quality is a frequently misinterpreted concept where some people believe quality management is avoiding doing activities which dissatisfy customers or is a specific practice used for manufacturing. Quality management is a vital part of operations in many business sectors, industrial operations and government. Given the nature of today's global economy and international competition, product and service quality are critical to the success of any business or organization.

This program is designed for people who are currently working or wish to work in quality assurance (QA) / quality control (QC) / quality management department. You are introduced to the essential elements of quality management systems including steps in creating a quality policy manual and developing related objectives and procedures. You will also learn how to conduct internal quality auditing. You will get a practical overview of the general principles that create a framework for a quality management system.

Quality Management Leadership Certification

There are two options to obtain certification in this program:

  • A NAIT Quality Management Certificate will be awarded upon successful completion of the six core modules QMGC101 – QMGC106.
  • A NAIT Quality Management Leadership Certificate will be awarded upon successful completion of:
    • The Project Leadership modules PMGT101-PMGT105, plus
    • The core modules QMGC101 - QMGC106
  • Note: Students can take the Project Leadership modules before or after the core modules.

Register for this certificate

You can register for the entire packaged program below.

QMGC500 - Quality Management Block

Courses

Quick Facts

Credential: Certificate Achievement

An approved non-credit program that has a formal summative assessment component, has mappped program or course outcomes, and is subject to a regular quality curriculum review process.

Campus: Main

Any in-person components of your courses will be delivered at NAIT's Main Campus in Edmonton. View map

Delivery Modes:

  • Varies by Class - Delivery mode varies by class. See Courses and Advanced Credit to view course scheduling details.

Delivery Times:

  • Weekends - Classes are scheduled on Staturdays and Sundays.

Career Opportunities

Although this certificate program is open to all students, it is generally appropriate for:

  • QA managers or Supervisors
  • QA engineers or Inspectors
  • Environmental Engineers
  • Operations Managers or Supervisors
  • Quality Managers
  • Environmental Managers
  • IT Managers or Team Leaders
  • others with a leadership role in quality assurance and control

Continuing Education students will find the credential adds to their professional development, skill set and overall value or marketability as an employee or business owner.

Learning Curve: Quality takes centre stage at NAIT

Refreshed quality management certificate comes as employers look to raise the bar.

Read the full article (pdf)

Certification

To get started with the program, QMGC101 must be taken first. The student can then proceed with QMGC102, 103, or 104 in any order that fits their schedule. QMGC104 is a prerequisite to both QMGC105 and 106.

There are two options to obtain certification in this program:

  • A NAIT Quality Management Certificate will be awarded upon successful completion of the six core modules QMGC101 – QMGC106.
  • A NAIT Quality Management Leadership Certificate will be awarded upon successful completion of:
    • The Project Leadership modules PMGT101-PMGT106, plus
    • The core modules QMGC101 - QMGC106
  • Note: Students can take the Project Leadership modules prior to or after the core modules.

Instructors

Dr. Mark Morpurgo, FCPA, FCMA

Dr. Mark Morpurgo, FCPA, FCMA

Mark has extensive senior management and executive experience in a number of industries including manufacturing, wholesale distribution, and professional services.

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Robert Fisher

Robert Fisher

Robert Fisher is an instructor at NAIT for the Continuing Education Quality Management and Operations Management program.

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Testimonials

Christina Wiancko, Mainroad Alberta Contracting LP

Going to NAIT has always been a goal of mine, their reputation and accreditation intrigued me to further my education with them. I took the Quality Management Certificate to advance my knowledge and skillset.

Signing up through NAIT, enrolling online, and course set up was great; any questions or concerns were all handled in a timely and positive manner. This course exceeded my expectations and had a lot of valuable input through experience from both students and instructor.

I highly recommend this course to anyone interested in quality management.

Radhika Chakraberty, Laboratory Analyst, Labs-Mart Inc. Canada

My interest in pursuing a career in Quality Control or Quality Assurance was the reason behind taking the QMGT certification at NAIT. I was a little skeptical about it being 100% virtual, but this course exceeded all my expectations.

It was very well structured, starting off with basic concepts and taking you through to more technical details at a steady pace. Robert was an extremely patient and accommodating instructor. His knowledge and expertise offered an invaluable learning experience.

I would definitely recommend this course to anyone who wants to delve deeper into the concepts of Quality Management, regardless of background.

Frequently Asked Questions

Registration

Funding Options

Courses, certificates and transfer credits

Technology Requirements

Additional Resources

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Related Programs & Courses

Project Management
Operations Management
Lean Six Sigma
Project Management for Information Technology

Delivery Methods

  • Face to Face: Where: In-person meetings. When: Course is scheduled at a specific time for students to attend. Face-to-face instruction at all class meetings. Location may be on campus or at a worksite.
  • Blended: Where: Mixture of in-person & online components. When: Course is scheduled at a specific time for students to attend. Combination of face-to-face and online components at specific times. Some online components may be accessed online anytime.
  • Hyflex: Where: Choice to attend in-person or online meetings. When: Course is scheduled at a specific time for students to attend. For each class, students choose to attend in-person with the instructor or online at a specific time.
  • Remote Live Delivery: Where: Online with instructor. When: Course is scheduled at a specific time for students to attend. Instruction is delivered at set times online. Students do not come to campus.
  • Remote On-Demand Delivery: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online. While there are no set class meetings, there may be set due dates and deadlines for some activities. Students may interact with peers through virtual tools.
  • Remote Independent: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online, with no instructor support. While students choose when to do coursework, there may be set due dates and deadlines. 
  • Work Placement: Where: In-person meetings. When: Work is scheduled at a specific time for students to attend. Onsite work integrated learning. Location at a worksite.
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